Evolving Trends in BPO: What’s Driving Change in the Outsourcing Industry?
The global BPO market is undergoing rapid change as digital solutions emerge to replace the traditional off-shore labour model. The evolution in the BPO industry is being driven by changes in technology, shifting client expectations, and global economic conditions. Once solely associated with cost-cutting and operational efficiency, BPO is now embracing value creation, innovation, and […]
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